14-Day Guarantee Policy

Article 1: Description of the Guarantee Policy

CloudCity offers an unconditional 14-day guarantee for all services included in the current offer. If, within the 14-day period from the date of concluding the agreement, you are not completely satisfied with the quality of the service, you have the right to request a refund of the amounts paid.

Article 2: Requirements for Requesting a Refund

To benefit from the 14-day guarantee, you must:

  1. Request It in Writing: Send a request for refund of the amounts paid by email to office@cloudcity.ro.
  2. Deadline: The request must be made within 14 days from the date of concluding the agreement.

Article 3: Excluded Services

The following services are not covered by the 14-day guarantee:

  1. Domain Registration and Renewal: Fees for registering or renewing a domain name, including maintenance fees.
  2. Optional Services: Fees paid for optional services that are not included in the standard offer.
  3. Agreement Renewals and Upgrades: Fees paid for agreement renewals or upgrades.
  4. Activation of Dedicated Servers and Colocation: Activation fees for dedicated servers and colocation services (setup fees/installation fees).
  5. Monthly Subscriptions: Monthly subscriptions paid for dedicated servers and colocation services. In addition, VPS, VDS KVM Proxmox, and cloud computing solutions are not eligible for refunds.
  6. Other Services: Website design services, web development (coding), technical support, and licenses are NOT refundable.

Article 4: Refund Procedure

  1. Refund Period: Amounts covered by the 14-day guarantee will be refunded within a maximum of 30 days from the date the refund request is received.
  2. Full Refund: The amounts will be refunded in full, without deduction of additional fees.
  3. Refund Method: Refunds will be made using the same payment method used to purchase the service (for example, PayU or bank transfer).

Article 5: Exclusions and Special Conditions

  • Services Already Used: If the services have been used significantly before the refund request is made, CloudCity reserves the right to review the circumstances before approving the request.
  • Policy Abuse: Abuse of this policy, such as repeatedly requesting refunds, may lead to suspension of the right to a refund.

Article 6: Changes and Revisions

  1. Policy Changes: CloudCity reserves the right to modify the terms of this guarantee policy. Any change will be announced through our website and will become effective on the date of publication.
  2. Periodic Reviews: The guarantee policy may be reviewed periodically to reflect changes in the service offering and legal regulations.

CloudCity Contract Termination Policy

Article 1: Termination Options

CloudCity offers two options for terminating service agreements, namely:

  1. Automatic Termination
  2. Early Termination

Article 2: Automatic Termination

2.1. Procedure
If you have an agreement (for hosting/server services) that you do not wish to renew and you no longer use the service, all you need to do is ignore the pro forma invoice issued for renewal. On the due date, the service will be suspended, and after 30 days from suspension, the account will be permanently deleted from CloudCity's servers.

2.2. Important Note
After those 30 days, all stored data will be deleted and cannot be recovered.

2.3. Resumption of the Service
If during the 30-day suspension period you decide to resume the service, you must pay the renewal pro forma invoice to bring the transactions up to date.

Article 3: Early Termination

3.1. Procedure
For early termination of an agreement (for hosting/server services) before it enters the suspension and deletion period, follow these steps:

  1. Contact
    • Send a separate email for each service you wish to close to office@cloudcity.ro, using the email address associated with the client account.
  2. Confirmation
    • You will receive a confirmation email for each termination request.
    • Confirm termination for each indicated service.
  3. Termination
    • CloudCity will terminate the agreements in accordance with the requests confirmed by you.

3.2. Reason for Confirmation
Confirmation of the termination request is necessary to ensure that you fully understand the implications of deleting the agreement, including permanent data deletion, and to verify the authenticity of the request, ensuring that it is sent by the account holder.

3.3. Important Note
If you do not complete all the steps and we do not receive the confirmation message for each agreement, it will not be considered terminated.