Before an order opens
CloudCity confirms configuration, native price, commercial terms and real delivery readiness. A product page or published reference rate is not an active offer. Only the verified native checkout link can start an order; the public website never provisions a supplier resource during rendering.
After payment
Billing remains in my.cloudcity.ro. Provisioning and entitlement checks determine whether the service becomes usable in proxy.cloudcity.ro. A paid invoice alone is not proof of a working endpoint. If activation fails or remains pending, consult the service status and support rather than placing a duplicate order.
Suspension and changes
A suspended service must not be treated as active by your integration. Upgrade, downgrade, location changes and cancellation follow the supported native workflow and confirmed product terms. Existing allocation and continuity requirements may constrain what can change without replacement.
Safe diagnostics
When requesting help provide service reference, timestamp, safe error code and request identifier. Do not include proxy passwords, API keys, cookies or supplier credentials. Native invoices and checkout remain the authoritative source of the final payable amount and applicable tax.